At JQXConcepts Signs and Wraps, we take pride in delivering high-quality custom vinyl decals, banners, and vehicle wraps. Because many of our products are made-to-order and personalized, please read our Return & Refund Policy carefully.
Due to the custom nature of our decals, banners, and wraps, we do not accept returns on made-to-order or personalized items unless there is a manufacturing defect or error on our part.
If your order arrives damaged or defective, please contact us within 7 days of receipt with photos and a description of the issue. We will review your claim and, if approved, offer a replacement or refund.
Refunds are only available for orders that are damaged, defective, or incorrect due to our error. Custom designs approved by the customer before production cannot be refunded for change of mind or buyer’s remorse.
Once your return claim is approved:
We will issue a refund to your original payment method within 7–10 business days.
Shipping fees are non-refundable unless the return is due to our mistake.
We do not offer exchanges for custom orders. If you wish to order a different design or size, please place a new order and contact us for assistance.
If you need to cancel your order, please contact us within 24 hours of placing it. After this period, production may have started, and cancellation may not be possible.
We are not responsible for delays or losses caused by the shipping carrier. Please ensure your shipping address is accurate at checkout. If your package is lost or damaged during transit, contact us promptly so we can assist you.
If you have questions about returns or refunds, or need assistance, please contact our support team:
Email: JQXConcepts@gmail.com
Phone: 863-455-6265
We’re committed to resolving issues fairly and ensuring your satisfaction.
